Refund Policy

This Refund Policy explains how payments, cancellations and quality claims are handled for services provided by Ecomadarsh ("we", "us"). Every client engagement is governed by a signed Client Services Agreement and the specific terms issued with each quotation; those documents prevail over this summary in case of any difference.

1. Onboarding & Service Fees

Our onboarding/service fee covers dedicated team allocation, onboarding, product research and the operational work that begins immediately after signup. Once services have commenced, the onboarding/service fee is non-refundable. This is because the fee compensates work performed and capacity reserved for you, not a future outcome.

2. Product & Sourcing Payments

Product payments are made in stages as set out in your quotation (an advance to initiate sourcing and manufacturing, with the balance due as specified). Once an advance has been deployed toward sourcing, manufacturing or logistics, it is committed to third-party manufacturers and service providers and cannot be refunded. Before any capital is deployed, every product passes our feasibility process and requires your explicit written approval.

3. Quality Issues: Replacement or Refund of Affected Inventory

We enforce quality control before dispatch. If inventory arrives damaged or defective:

• You must notify us within 7 (seven) days of delivery, with supporting photos/videos and documentation;

• Verified claims are resolved through replacement of the affected units or a refund of the value of the affected inventory, coordinated with the manufacturer, as per your service terms;

• Claims raised after the 7-day window, or arising from mishandling after delivery, storage conditions, or normal commercial wear, are not eligible.

4. What Is Not Refundable

For clarity, refunds are not available for: the onboarding/service fee once services have commenced; capital already deployed to sourcing, manufacturing, logistics or advertising; revenue or profit expectations not being met (all figures on our website are targets, never guarantees — see our Disclosure page); delays caused by incomplete client documentation (GST, trademark, KYC or other compliance items); or decisions and actions taken by third-party platforms, including Amazon.

5. Cancellation Before Work Begins

If you cancel in writing before any onboarding or research work has commenced and before any capacity has been allocated, we will review the request in good faith and refund amounts for which no work has been performed, less any payment processing costs. Eligibility is determined per your signed agreement.

6. How to Raise a Claim

Email [email protected] with your name, invoice/order reference, a description of the issue, and supporting evidence. We acknowledge claims within 2 business days and aim to resolve verified claims promptly, coordinating with manufacturers and logistics partners where required.

7. Chargebacks

We ask that you contact us first to resolve any payment concern. Initiating a chargeback without first raising the issue with us, for services already performed, will be treated as a breach of your service agreement.

8. Governing Terms

This policy is a summary for website visitors. The signed Client Services Agreement, quotation-specific terms, and applicable law govern all engagements. Jurisdiction: courts at Morbi, Gujarat, India.

9. Contact

Ecomadarsh 16-Lakshmi Chambers, Lati Plot Main Road, Morbi, Gujarat 363641, India GSTIN: 24BJIPJ7095J1ZS Email: [email protected] Phone/WhatsApp: +91 76006 62461